{"id":2876,"date":"2021-08-04T23:59:42","date_gmt":"2021-08-04T23:59:42","guid":{"rendered":"http:\/\/kevinbk.com\/\/?p=2876"},"modified":"2023-09-28T09:53:55","modified_gmt":"2023-09-28T09:53:55","slug":"chatbot-saiba-o-que-e-e-como-aplicar-na-sua-empresa","status":"publish","type":"post","link":"https:\/\/kevinbk.com\/vi\/chatbot-know-what-and-how-to-apply-in-your-company\/","title":{"rendered":"Chatbot: Bi\u1ebft n\u00f3 l\u00e0 g\u00ec v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng n\u00f3 v\u00e0o c\u00f4ng ty c\u1ee7a b\u1ea1n"},"content":{"rendered":"<p>O <strong>chatbot<\/strong> l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh m\u00e1y t\u00ednh s\u1eb5n s\u00e0ng th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 do ng\u01b0\u1eddi d\u00f9ng x\u00e1c \u0111\u1ecbnh, ch\u1eb3ng h\u1ea1n, \u0111\u1ec3 m\u00f4 ph\u1ecfng m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a con ng\u01b0\u1eddi. Th\u00f4ng qua \u0111\u00f3, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i \u0111\u1ec3 ch\u00fang \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft trong m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i \u0111\u1ecbnh tr\u01b0\u1edbc gi\u1eefa ng\u01b0\u1eddi d\u00f9ng v\u00e0 robot.<\/p>\n\n\n\n<p>Tr\u00ean th\u1ef1c t\u1ebf, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o l\u00e0 m\u1ed9t ch\u1ee7 \u0111\u1ec1 trong ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 v\u00e0 \u0111i\u1ec1u \u0111\u00f3 \u0111ang mang l\u1ea1i nhi\u1ec1u gi\u1ea3i ph\u00e1p cho c\u00e1c t\u1ed5 ch\u1ee9c. Nh\u01b0ng khi ch\u00fang ta n\u00f3i v\u1ec1 n\u00f3, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi v\u1eabn h\u00ecnh dung ra m\u1ed9t th\u1ee9 ho\u00e0n to\u00e0n t\u01b0\u01a1ng lai.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, n\u00f3 g\u1ea7n g\u0169i v\u1edbi ch\u00fang ta h\u01a1n nhi\u1ec1u ng\u01b0\u1eddi nh\u1eadn ra. V\u00ed d\u1ee5, khi ch\u00fang ta s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng \u0111\u1ec3 g\u1eedi tin nh\u1eafn th\u00f4ng qua m\u1ed9t \u1ee9ng d\u1ee5ng, th\u00ec vi\u1ec7c t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1n v\u0103n b\u1ea3n s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o.<\/p>\n\n\n\n<p>\u0110\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t tr\u01b0\u1eddng h\u1ee3p trong s\u1ed1 r\u1ea5t nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p ch\u00fang t\u00f4i tr\u1ea3i nghi\u1ec7m, nh\u01b0ng trong tr\u01b0\u1eddng h\u1ee3p c\u1ee7a c\u00e1c c\u00f4ng ty, AI th\u1eadm ch\u00ed c\u00f2n c\u00f3 nhi\u1ec1u h\u1ee9a h\u1eb9n h\u01a1n. V\u1edbi s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a n\u00f3, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 c\u00f4ng ty ho\u1ea1t \u0111\u1ed9ng t\u1ed1t.<\/p>\n\n\n\n<p>V\u1edbi \u00fd ngh\u0129 \u0111\u00f3, trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd gi\u1ea3i th\u00edch kh\u00e1i ni\u1ec7m chatbot l\u00e0 g\u00ec, c\u00e1ch n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1ch ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1c lo\u1ea1i c\u1ee7a n\u00f3. V\u00ec v\u1eady, n\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 nghi ng\u1edd n\u00e0o v\u1ec1 n\u00f3, h\u00e3y \u0111\u1ecdc cho \u0111\u1ebfn khi k\u1ebft th\u00fac.<\/p>\n\n\n\n<div class=\"wp-block-image\" data-no-translation=\"\" data-no-auto-translation=\"\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/i0.wp.com\/kevinbk.com\/\/wp-content\/uploads\/2021\/07\/pexels-photo-5081921.jpeg?resize=900%2C600\" alt=\"pexels-photo-5081921.jpeg\" class=\"wp-image-2871\" title=\"\" srcset=\"https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/07\/pexels-photo-5081921.jpeg?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/07\/pexels-photo-5081921.jpeg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/07\/pexels-photo-5081921.jpeg?resize=16%2C12&amp;ssl=1 16w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/07\/pexels-photo-5081921.jpeg?resize=150%2C100&amp;ssl=1 150w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-recalc-dims=\"1\" data-no-translation=\"\" data-no-auto-translation=\"\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Chatbot l\u00e0 g\u00ec?<\/h2>\n\n\n\n<p>Chatbots kh\u00f4ng g\u00ec kh\u00e1c h\u01a1n l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 c\u00f3 kh\u1ea3 n\u0103ng n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng tr\u00ean c\u00e1c k\u00eanh kh\u00e1c nhau, nh\u01b0 trong tr\u01b0\u1eddng h\u1ee3p c\u1ee7a Messenger ho\u1eb7c c\u00e1c n\u1ec1n t\u1ea3ng kh\u00e1c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi m\u1ed9t c\u00f4ng ty.<\/p>\n\n\n\n<p>Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u00e3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u00ec n\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.&nbsp;<\/p>\n\n\n\n<p>Th\u00f4ng qua \u0111\u00f3, m\u1ed9t nh\u00e0 s\u1ea3n xu\u1ea5t c\u1ee7a <strong>m\u00e1y c\u0103n ch\u1ec9nh<\/strong>, ch\u1eb3ng h\u1ea1n nh\u01b0 v\u1edbi b\u1ea5t k\u1ef3 m\u1ee5c n\u00e0o kh\u00e1c, n\u00f3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 thu\u1ed9c nhi\u1ec1u lo\u1ea1i kh\u00e1c nhau nh\u1ea5t, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n\n\n\n<ul><li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng;<\/li><li>Th\u00f4ng b\u00e1o v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5;<\/li><li>Vi\u1ec7c b\u00e1n h\u00e0ng;<\/li><li>N\u1ed9i dung ph\u00e1t tr\u1ef1c tuy\u1ebfn.<\/li><\/ul>\n\n\n\n<p>\u0110\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i v\u00ed d\u1ee5 v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c kh\u1ea3 n\u0103ng m\u00e0 c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng li\u00ean quan \u0111\u1ebfn tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng c\u00f9ng v\u1edbi chatbot.<\/p>\n\n\n\n<p>Tr\u00ean th\u1ecb tr\u01b0\u1eddng, m\u1ed9t s\u1ed1 th\u01b0\u01a1ng hi\u1ec7u v\u00e0 \u1ee9ng d\u1ee5ng n\u1ed5i ti\u1ebfng s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u0103ng t\u1ed1c \u0111\u1ed9 cung c\u1ea5p d\u1ecbch v\u1ee5.<\/p>\n\n\n\n<p>\u0110i\u1ec1u n\u00e0y l\u00e0 do chatbot c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng th\u00f4ng qua c\u00e1c k\u00eanh kh\u00e1c nhau tr\u00ean internet. N\u00f3 l\u00e0 m\u1ed9t giao di\u1ec7n ho\u1ea1t \u0111\u1ed9ng b\u1eb1ng c\u00e1ch nh\u1eadn d\u1eef li\u1ec7u c\u1ee5 th\u1ec3 \u0111\u1ec3 n\u00f3 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00f4ng ch\u00fang.<\/p>\n\n\n\n<p>Ho\u1ea1t \u0111\u1ed9ng c\u1ee7a n\u00f3 di\u1ec5n ra th\u00f4ng qua<em> m\u00e1y h\u1ecdc<\/em>, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 h\u1ecdc m\u00e1y v\u00e0 th\u00f4ng qua x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean. C\u1ea5u tr\u00fac n\u00e0y th\u1eadm ch\u00ed c\u00f2n c\u00f3 m\u1eb7t trong m\u1ed9t s\u1ed1 h\u1ec7 th\u1ed1ng tr\u1ee3 l\u00fd \u1ea3o.<\/p>\n\n\n\n<p>B\u00e2y gi\u1edd b\u1ea1n \u0111\u00e3 bi\u1ebft chatbots l\u00e0 g\u00ec v\u00e0 c\u00e1ch ch\u00fang ho\u1ea1t \u0111\u1ed9ng, trong ch\u1ee7 \u0111\u1ec1 ti\u1ebfp theo, ch\u00fang t\u00f4i s\u1ebd ch\u1ec9 cho b\u1ea1n c\u00e1ch ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u00e1c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng. H\u00e3y \u0111\u1ecdc ti\u1ebfp.<\/p>\n\n\n\n<div class=\"wp-block-image\" data-no-translation=\"\" data-no-auto-translation=\"\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"460\" src=\"https:\/\/i0.wp.com\/kevinbk.com\/\/wp-content\/uploads\/2021\/08\/Facebook-Messenger-Bot-01.png?resize=780%2C460\" alt=\"-\" class=\"wp-image-2878\" title=\"\" srcset=\"https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/Facebook-Messenger-Bot-01.png?w=780&amp;ssl=1 780w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/Facebook-Messenger-Bot-01.png?resize=768%2C453&amp;ssl=1 768w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/Facebook-Messenger-Bot-01.png?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/Facebook-Messenger-Bot-01.png?resize=150%2C88&amp;ssl=1 150w\" sizes=\"(max-width: 780px) 100vw, 780px\" data-recalc-dims=\"1\" data-no-translation=\"\" data-no-auto-translation=\"\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00e1ch c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng chatbot<\/h2>\n\n\n\n<p>C\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u00e3 ti\u1ebfn b\u1ed9 r\u1ea5t nhi\u1ec1u, v\u00e0 ng\u00e0y nay n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau.<\/p>\n\n\n\n<p>N\u00f3 c\u0169ng \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 r\u1ea5t h\u1eefu \u00edch cho l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 thi\u1ebft th\u1ef1c.<\/p>\n\n\n\n<p>K\u1ebft qu\u1ea3 l\u00e0, m\u1ed9t c\u00f4ng ty <strong>h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p nh\u1ecf<\/strong>ch\u1eb3ng h\u1ea1n, s\u1ebd ch\u1ec9 c\u1ea7n chuy\u1ec3n ng\u01b0\u1eddi d\u00f9ng sang b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 c\u1ee7a con ng\u01b0\u1eddi trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 c\u00e1c y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n\n\n\n<p>C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng chatbots cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ec1 c\u1eadp tr\u01b0\u1edbc \u0111\u00f3. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u00e0 ph\u1ee5c v\u1ee5 \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c d\u1ecbch v\u1ee5 n\u00e0y, d\u1ef1a tr\u00ean c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p nh\u1ea5t.<\/p>\n\n\n\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a c\u00f4ng ngh\u1ec7 l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 c\u1ea5p m\u1ed9t, t\u1ee9c l\u00e0 nh\u1eefng nhu c\u1ea7u ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u00f3 kh\u1ed1i l\u01b0\u1ee3ng nhu c\u1ea7u l\u1edbn h\u01a1n.<\/p>\n\n\n\n<p>B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng chatbots \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, c\u00f4ng c\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb \u0111\u1ec3 l\u00e0m r\u00f5 nh\u1eefng nghi ng\u1edd c\u1ee7a nh\u1eefng ng\u01b0\u1eddi truy c\u1eadp trang web c\u1ee7a c\u00e1c th\u01b0\u01a1ng hi\u1ec7u, b\u1ea5t k\u1ec3 ph\u00e2n kh\u00fac.<\/p>\n\n\n\n<p>M\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i c\u00f3 kh\u1ea3 n\u0103ng thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, nh\u1eb1m thu th\u1eadp th\u00f4ng tin gi\u00fap t\u1ed5 ch\u1ee9c thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 v\u1edbi anh ta.<\/p>\n\n\n\n<p>M\u1ed9t kh\u1ea3 n\u0103ng kh\u00e1c li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0y \u0111\u1ec3 d\u1ea1y v\u00e0 h\u1ecdc. \u0110\u00f3 l\u00e0, c\u00f4 \u1ea5y s\u1ebd c\u00f3 th\u1ec3 n\u00f3i v\u1ec1 nh\u1eefng ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3, \u0111\u01b0a ra nh\u1eefng n\u1ed9i dung m\u00e0 c\u00f4ng ch\u00fang quan t\u00e2m.<\/p>\n\n\n\n<p>B\u1ea5t k\u1ec3 nhu c\u1ea7u \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n l\u00e0 g\u00ec, \u0111\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y, m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft.<\/p>\n\n\n\n<p>M\u1ed9t trong s\u1ed1 \u0111\u00f3 l\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng <em>ph\u1ea7n m\u1ec1m<\/em>, v\u00ec chatbot \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh cho m\u1ed9t ch\u1ee9c n\u0103ng nh\u1ea5t \u0111\u1ecbnh, cho ph\u00e9p qu\u1ea3n l\u00fd c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a n\u00f3.<\/p>\n\n\n\n<p>V\u00ed d\u1ee5, n\u1ebfu m\u1ed9t c\u00f4ng ty <a href=\"https:\/\/www.internetparaeventos.com.br\/solucoes-internet-empresas\" target=\"_blank\" rel=\"noopener\"><strong>gi\u1ea3i ph\u00e1p internet<\/strong><\/a> d\u1ef1 \u0111\u1ecbnh \u00e1p d\u1ee5ng chatbots, n\u00f3 c\u0169ng c\u1ea7n m\u1ed9t c\u01a1 s\u1edf c\u00f4ng nh\u1eadn t\u1ed1t. M\u1ee5c ti\u00eau lu\u00f4n l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn nh\u1ea5t.<\/p>\n\n\n\n<p>Nh\u01b0ng \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, c\u00f4ng c\u1ee5 c\u1ea7n \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 truy\u1ec1n t\u1ea3i. Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u0169ng c\u1ea7n thi\u1ebft cho vi\u1ec7c s\u1eed d\u1ee5ng chatbots, n\u00f3 l\u00e0 \u0111i\u1ec3m c\u01a1 b\u1ea3n \u0111\u1ec3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n\n\n\n<p>\u0110\u00e2y l\u00e0 m\u1ed9t x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean \u0111\u1ec3 c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 di\u1ec5n gi\u1ea3i c\u00e1c t\u01b0\u01a1ng t\u00e1c trong m\u1ed9t cu\u1ed9c g\u1ecdi tho\u1ea1i ho\u1eb7c v\u0103n b\u1ea3n. Cu\u1ed1i c\u00f9ng, \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o, nh\u01b0 trong tr\u01b0\u1eddng h\u1ee3p <a href=\"https:\/\/www.chirayama.com.br\/empresas-contabilidade-sp\" target=\"_blank\" rel=\"noopener\"><strong>C\u00f4ng ty k\u1ebf to\u00e1n<\/strong><\/a>, s\u1eed d\u1ee5ng t\u00edch h\u1ee3p.<\/p>\n\n\n\n<p>N\u00f3i c\u00e1ch kh\u00e1c, c\u00f4ng ngh\u1ec7 ph\u1ea3i \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng \u0111\u1ec3 n\u00f3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch ho\u00e0n ch\u1ec9nh v\u00e0 theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<div class=\"wp-block-image\" data-no-translation=\"\" data-no-auto-translation=\"\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/i0.wp.com\/kevinbk.com\/\/wp-content\/uploads\/2020\/01\/facebook-business.jpg?resize=800%2C450\" alt=\"-\" class=\"wp-image-1496\" title=\"\" srcset=\"https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2020\/01\/facebook-business.jpg?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2020\/01\/facebook-business.jpg?resize=768%2C432&amp;ssl=1 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-recalc-dims=\"1\" data-no-translation=\"\" data-no-auto-translation=\"\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00e1c lo\u1ea1i chatbots: bi\u1ebft nh\u1eefng lo\u1ea1i ch\u00ednh<\/h2>\n\n\n\n<p>Khi ch\u00fang ta n\u00f3i v\u1ec1 c\u00e1c lo\u1ea1i c\u1ee7a ch\u00fang, ch\u00fang ta h\u00e3y hi\u1ec3u v\u1ec1 logic ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00fang. \u0110\u1ea7u ti\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i hi\u1ec3u r\u1eb1ng c\u00f4ng c\u1ee5 n\u00e0y li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c c\u1ee7a nh\u1eefng ng\u01b0\u1eddi ph\u1ee5c v\u1ee5 con ng\u01b0\u1eddi.<\/p>\n\n\n\n<p>\u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 n\u00f3 \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch cho c\u00e1c t\u00ecnh hu\u1ed1ng th\u00f4ng th\u01b0\u1eddng v\u00e0 h\u00e0ng ng\u00e0y \u0111\u00f2i h\u1ecfi n\u1ed7 l\u1ef1c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. B\u1eb1ng c\u00e1ch n\u00e0y, c\u00e1c \u0111\u1ea1i l\u00fd c\u1ee7a con ng\u01b0\u1eddi c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 ph\u1ee9c t\u1ea1p v\u00e0 quan tr\u1ecdng h\u01a1n.<\/p>\n\n\n\n<p>\u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 c\u00e1c c\u00f4ng ty lo\u1ea1i b\u1ecf th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 t\u0103ng t\u1ed1c \u0111\u1ed9 c\u0169ng nh\u01b0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00e2y gi\u1edd b\u1ea1n \u0111\u00e3 bi\u1ebft logic \u0111\u1eb1ng sau chatbots l\u00e0 g\u00ec, h\u00e3y cho b\u1ea1n bi\u1ebft th\u00eam m\u1ed9t ch\u00fat v\u1ec1 c\u00e1c lo\u1ea1i c\u1ee7a ch\u00fang. H\u1ecd c\u00f3 ph\u1ea3i l\u00e0:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">v\u1edbi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/h3>\n\n\n\n<p>Lo\u1ea1i n\u00e0y s\u1eed d\u1ee5ng tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o, li\u00ean quan \u0111\u1ebfn x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, \u0111\u1ec3 di\u1ec5n gi\u1ea3i c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 cu\u1ed9c tr\u00f2 chuy\u1ec7n di\u1ec5n ra t\u1ef1 nhi\u00ean v\u00e0 tr\u00f4i ch\u1ea3y h\u01a1n.<\/p>\n\n\n\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, trong m\u1ed9t <a href=\"https:\/\/www.unistampmetais.com.br\/elementos-fixacao\" target=\"_blank\" rel=\"noopener\"><strong>y\u1ebfu t\u1ed1 k\u1eb9p<\/strong><\/a>, C\u00e1c <em>ph\u1ea7n m\u1ec1m<\/em> nh\u1eadn \u0111\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c, th\u00f4ng qua m\u1ed9t t\u1eeb ho\u1eb7c c\u1ee5m t\u1eeb v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c di\u1ec5n gi\u1ea3i c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u1ef1a tr\u00ean c\u00e1c quy t\u1eafc ho\u1eb7c lu\u1ed3ng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc<\/h3>\n\n\n\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, c\u00f4ng ngh\u1ec7 ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean m\u1ed9t k\u1ecbch b\u1ea3n tham d\u1ef1, do \u0111\u00f3, m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1ed1ng v\u1edbi s\u1ef1 tham gia c\u1ee7a con ng\u01b0\u1eddi. N\u00f3 s\u1ebd hi\u1ec3n th\u1ecb m\u1ed9t s\u1ed1 t\u00f9y ch\u1ecdn m\u00e0 ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i ch\u1ecdn \u0111\u1ec3 ti\u1ebfp t\u1ee5c v\u1edbi y\u00eau c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0111\u1ecbnh d\u1ea1ng lai<\/h3>\n\n\n\n<p>\u1ede \u0111\u00e2y, hai lo\u1ea1i \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng c\u00f9ng nhau, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m tr\u00f2 chuy\u1ec7n quy\u1ebfn r\u0169, \u0111\u00e1p \u1ee9ng v\u00e0 n\u00e2ng cao h\u00ecnh \u1ea3nh c\u1ee7a t\u1ed5 ch\u1ee9c. C\u0169ng r\u1ea5t th\u00fa v\u1ecb khi n\u00f3i v\u1ec1 <em>voicebots<\/em>, m\u1ed9t c\u00f4ng ngh\u1ec7 c\u00f3 kh\u1ea3 n\u0103ng n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng gi\u1ecdng n\u00f3i.<\/p>\n\n\n\n<p>B\u00e2y gi\u1edd b\u1ea1n \u0111\u00e3 bi\u1ebft c\u00e1ch nh\u00e0 s\u1ea3n xu\u1ea5t c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y<strong> <\/strong><a href=\"https:\/\/www.scmmaquinas.com.br\/empacotadora-automatica-industrial\" target=\"_blank\" rel=\"noopener\"><strong>tr\u00ecnh bao b\u1ecdc t\u1ef1 \u0111\u1ed9ng<\/strong><\/a>, c\u0169ng nh\u01b0 b\u1ea5t k\u1ef3 c\u00f4ng ty n\u00e0o kh\u00e1c, trong ch\u1ee7 \u0111\u1ec1 ti\u1ebfp theo, ch\u00fang t\u00f4i s\u1ebd cho b\u1ea1n th\u1ea5y m\u1ed9t s\u1ed1 l\u1ee3i th\u1ebf c\u1ee7a n\u00f3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u01afu \u0111i\u1ec3m c\u1ee7a chatbots<\/h2>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 c\u00f4ng ty n\u00e0o c\u0169ng c\u00f3 nhi\u1ec1u l\u1ee3i th\u1ebf trong vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y trong c\u00e1c quy tr\u00ecnh c\u1ee7a h\u1ecd. M\u1ed9t trong s\u1ed1 \u0111\u00f3 l\u00e0 s\u1ef1 gia t\u0103ng m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c, v\u00ec n\u00f3 c\u00f3 th\u1ec3 t\u00e1i t\u1ea1o d\u1ecbch v\u1ee5 con ng\u01b0\u1eddi v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 s\u1ef1 xu\u1ea5t s\u1eafc.<\/p>\n\n\n\n<p>Ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng anh ta \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t robot, anh ta s\u1ebd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 b\u1ecb thu h\u00fat b\u1edfi t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 c\u00f4ng ty n\u00e0o, nh\u01b0 trong tr\u01b0\u1eddng h\u1ee3p c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t <a href=\"https:\/\/www.nsautomacao.com\/transmissor-nivel\" target=\"_blank\" rel=\"noopener\"><strong>c\u1ea5p \u0111\u1ed9 truy\u1ec1n tin<\/strong><\/a>, c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 b\u1ecf qua tr\u00ean trang web t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>Ngo\u00e0i ra c\u00f2n gi\u1ea3m chi ph\u00ed \u0111\u00e1ng k\u1ec3, v\u00ec ph\u1ea7n m\u1ec1m n\u00e0y c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i k\u00edch ho\u1ea1t nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5.<\/p>\n\n\n\n<p>\u0110\u00e2y l\u00e0 c\u00e1ch c\u00f4ng ty qu\u1ea3n l\u00fd \u0111\u1ec3 gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u00e0 c\u0169ng c\u1ea7n ph\u1ea3i gi\u1eef nhi\u1ec1u nh\u00e2n vi\u00ean \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Do \u0111\u00f3, c\u00f3 m\u1ed9t kho\u1ea3n gi\u1ea3m chi ph\u00ed cho c\u00f4ng ty.<\/p>\n\n\n\n<p>Ch\u00fang ta kh\u00f4ng th\u1ec3 kh\u00f4ng nh\u1eafc \u0111\u1ebfn th\u1ef1c t\u1ebf l\u00e0 chatbot \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng c\u00f9ng v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 m\u00e0 c\u00f4ng ch\u00fang \u0111\u00e3 bi\u1ebft, ch\u1eb3ng h\u1ea1n nh\u01b0 Messenger v\u00e0 WhatsApp, do \u0111\u00f3 \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi li\u00ean l\u1ea1c tho\u1ea3i m\u00e1i h\u01a1n.<\/p>\n\n\n\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n 24 gi\u1edd m\u1ed9t ng\u00e0y, 7 ng\u00e0y m\u1ed9t tu\u1ea7n. \u0110\u00f3 l\u00e0, nh\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ed9t <a href=\"https:\/\/www.ecletica.com.br\/sistema-caixa-restaurante\" target=\"_blank\" rel=\"noopener\"><strong>h\u1ec7 th\u1ed1ng cho nh\u00e0 h\u00e0ng<\/strong><\/a> kh\u00f4ng c\u00f2n c\u1ea7n gi\u1edbi h\u1ea1n gi\u1edd ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>\u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi lu\u00f4n li\u00ean l\u1ea1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n, b\u1ea5t k\u1ec3 th\u1eddi gian hay ng\u00e0y.<\/p>\n\n\n\n<div class=\"wp-block-image\" data-no-translation=\"\" data-no-auto-translation=\"\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"675\" src=\"https:\/\/i0.wp.com\/kevinbk.com\/\/wp-content\/uploads\/2021\/08\/chatboot.jpeg?resize=900%2C675\" alt=\"-\" class=\"wp-image-2877\" title=\"\" srcset=\"https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/chatboot.jpeg?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/chatboot.jpeg?resize=768%2C576&amp;ssl=1 768w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/chatboot.jpeg?resize=16%2C12&amp;ssl=1 16w, https:\/\/i0.wp.com\/kevinbk.com\/wp-content\/uploads\/2021\/08\/chatboot.jpeg?resize=150%2C113&amp;ssl=1 150w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-recalc-dims=\"1\" data-no-translation=\"\" data-no-auto-translation=\"\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\n\n\n\n<p>Hi\u1ec7n t\u1ea1i, c\u00e1c t\u1ed5 ch\u1ee9c \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u kh\u1ea3 n\u0103ng c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh, uy t\u00edn v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<p>M\u1ed9t trong s\u1ed1 \u0111\u00f3 l\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng chatbots, nh\u01b0 ch\u00fang t\u00f4i \u0111\u00e3 tr\u00ecnh b\u00e0y \u1edf \u0111\u00e2y, tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u01a1n gi\u1ea3n v\u00e0 r\u1ea5t h\u1eefu \u00edch \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh h\u00e0ng ng\u00e0y c\u1ee7a c\u00e1c c\u00f4ng ty.<\/p>\n\n\n\n<p><em>V\u0103n b\u1ea3n n\u00e0y ban \u0111\u1ea7u \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi nh\u00f3m blog <\/em><a href=\"https:\/\/www.guiadeinvestimento.com.br\/\" target=\"_blank\" rel=\"noopener\"><strong><em>H\u01b0\u1edbng d\u1eabn \u0111\u1ea7u t\u01b0<\/em><\/strong><\/a><em>, n\u01a1i b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y h\u00e0ng tr\u0103m n\u1ed9i dung th\u00f4ng tin tr\u00ean c\u00e1c ph\u00e2n \u0111o\u1ea1n kh\u00e1c nhau.<\/em>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Chatbot l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh m\u00e1y t\u00ednh s\u1eb5n s\u00e0ng th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 do ng\u01b0\u1eddi d\u00f9ng x\u00e1c \u0111\u1ecbnh, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ec3 m\u00f4 ph\u1ecfng<\/p>","protected":false},"author":1,"featured_media":2877,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/kevinbk.com\/wp-content\/uploads\/2021\/08\/chatboot.jpeg","_links":{"self":[{"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/posts\/2876"}],"collection":[{"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/comments?post=2876"}],"version-history":[{"count":2,"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/posts\/2876\/revisions"}],"predecessor-version":[{"id":16297,"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/posts\/2876\/revisions\/16297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/media\/2877"}],"wp:attachment":[{"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/media?parent=2876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kevinbk.com\/vi\/wp-json\/wp\/v2\/categories?post=2876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}